Here's How to Get a Refund for a Flight Delay of More Than 4 Hours

Travel disruptions can come in various forms, from technical to non-technical issues, but all impact the comfort of your trip. Therefore, there are policies that "favor" passengers, such as airline ticket refund policies. This topic became even more interesting when a well-known public figure, Ridwan Kamil, recently experienced a 10-hour flight delay. Ridwan Kamil experienced this while flying from Bali to Jakarta, which actually only takes a few hours. He then filed a complaint with Bali airport management regarding the delay. Along with another passenger, RK, he was seen engaging in dialogue with airport officials. So, according to applicable regulations, what are passengers actually entitled to when a flight is delayed for up to 10 hours, as experienced by Ridwan Kamil and other passengers in July 2025?

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Rules regarding Flight Delay Compensation

In the Indonesian transportation industry, flight delays are defined in the Aviation Law as the difference between the scheduled departure or arrival time and the actual departure or arrival time.

Furthermore, regulations regarding compensation for flight delays are also outlined in of Minister of Transportation Regulation Number PM89 of 2015 concerning Delay Management in Scheduled Commercial Air Transport Companies in Indonesia.

This regulation details the categories of delays based on time and the compensation provided to each passenger affected by the delay.

Based on RK’s situation, the departure time changed significantly from the original schedule. This type of schedule change falls into the longest delay group under the applicable aviation guidelines. In cases like this, passengers are generally allowed to request a return of the ticket value according to the airline’s policies. 240 minutes

Airline Ticket Refund Procedure

Frequent air travelers should understand the legal procedures for refunding airline tickets. This applies to sudden changes in plans or delays to previously scheduled flights.

1. How to Refund Airline Tickets Due to Changes in Plans

In general, airline ticket refunds due to personal factors can be done in the following ways.

• First, check the refund policy at the place where you purchased your ticket.
• Second, contact the relevant airline, travel agent, or website where you purchased your ticket.
• Third, fill out the refund form provided. Ensure all information is complete and correct before submitting it.
• Fourth, attach the requested supporting documents, including a photo or scan of your ID card/driver's license, proof of payment, or a letter of explanation if the refund is for a specific or urgent reason, such as a medical certificate or death certificate.
• Fifth, monitor the status of your refund and the refund amount. This process can take several days, depending on the airline's or travel agent's policy.

2. How to Refund Airline Tickets Due to Delays or Airline Factors

In the context of flight ticket refunds due to delays or other airline factors, the steps you can take are as follows.

• First, understand your rights as a passenger. This relates to information about the cause of the delay, delay policies, compensation, cancellations, and transfers, and delay categories according to Ministry of Transportation regulations.
• Second, keep all documents related to the delayed or canceled flight (tickets, boarding passes, proof of payment, and other documents).
• Third, file a claim with the airline by visiting the airline in person or contacting the airline through the official channels provided. File a claim and ensure you understand the claim deadline.
• Fourth, compensation is your right as a service user and a victim of a delay. So, make sure you receive it.

Airline ticket refunds are essentially a way to mitigate the losses incurred, not only material but also non-material, arising from flight delays or cancellations. You can also maximize this benefit by using PT AXA Insurance Indonesia's Travel Insurance product.

Also read: Confused about how to claim flight delay compensation? Check out this article!

Reduce the Risk of Loss with PT AXA Insurance Indonesia Travel Insurance

PT AXA Insurance Indonesia fully understands the risks inherent in every trip. Of course, everyone hopes their flight will arrive on time and safely. But as the modern saying goes, "unlucky days don't exist on the calendar," so you need to take the right steps to mitigate the losses that arise from flight delays or cancellations.

In this context, PT AXA Insurance Indonesia offers SmartTravel Domestic Travel Insurance, which can be used to protect your domestic travel.

This insurance will help cover risks associated with your travel plans, including flights, such as travel delays, flight cancellations, the risk of lost baggage and personal belongings, and health conditions while traveling.

With affordable prices and competitive benefits, PT AXA Insurance Indonesia Travel Insurance ensures that your trip has clear protection against these risks. If an unforeseen event occurs, the negative impact can be minimized, so the loss is less significant.

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SmartTravel Domestic Travel Insurance from PT AXA Insurance Indonesia is available in three different variants: Standard, Gold, and Platinum. For details on SmartTravel Domestic Travel Insurance, click the relevant link, and you can review all the applicable terms and conditions for this reliable insurance.

Protection is essential for your travels, and understanding how to refund tickets in various situations that require this procedure is crucial. So, always plan your trip well and provide additional protection with reliable products from PT AXA Insurance Indonesia!

referensi:

• https://kumparan.com/jendela-dunia/5-syarat-refund-tiket-pesawat-dan-aturannya-24YYBuTKUIv
• https://www.traveloka.com/id-id/help/flight/flight-managing-booking/flight-changes/refund/how-to-cancel-and-refund
• https://help.superairjet.com/article/syarat-dan-ketentuan-refund-tiket-/620
• https://tekno.kompas.com/read/2023/04/23/18150007/2-cara-membatalkan-dan-refund-tiket-pesawat-secara-online
• https://news.detik.com/berita/d-8014109/pesawat-delay-ini-aturan-kompensasi-dan-hal-yang-harus-dilakukan
• https://nasa.or.id/kompensasi-pesawat-delay-yang-harus-diterima-calon-penumpang/
• https://www.hukumonline.com/berita/a/dari-kompensasi-pesawat-delay-hingga-sanksi-memutar-suara-mendesah-di-muka-umum-lt6880b2e91b222/
• https://www.tempo.co/ekonomi/duduk-perkara-ridwan-kamil-protes-super-air-jet-penerbangannya-ditunda-10-jam-1995344#goog_rewarded
• https://mistar.id/news/nasional/delay-10-jam-ridwan-kamil-protes-super-air-jet-di-bandara-ngurah-rai
• https://portal.dephub.go.id/post/read/denda-keterlambatan-diberlakukan-8363