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5 Categories of Flight Delay Compensation, these are the rules!
Traveling by airplane is the best solution to saving time especially for long distances trip. But occasionally, there is a flight delays. In Indonesia, flight delay compensation regulation has been applied.
Delay in aircraft schedules, whether due to technical problems or other problems, are common happen in Indonesia. Maybe if it is only 5 to 10 minutes late, it would not be a problem. But when delays were longer and there is no clarity from the airline you were, would trigger anger from the passenger.
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Common Reason for Flight Delays?
Before knowing what delay compensation that you can get, it would be a good idea to know the reason of flight delay. It is not as a defense or justification for delays that occur, but the purpose is to have a better understanding the conditions faced by the airline.
Airlines may also suffer some loss caused delays, they may affect onward flights or sanctions from the airport. Some of these causes can be a trigger why your flight is delayed.
1. Bad Weather
Despite the preparation of the airline crew was maximum and the plane was in perfect condition, but the weather factor could not be controlled by anyone. When the weather beyond the permitted tolerance, the flight will be delayed for the safety of all parties.
Extreme weather such as heavy rain, thick fog, or strong winds may be the trigger for the delay to occur.
2. Technical Operational Issues
The operational technicalities can occur on the aircraft, or the airport itself.
In the technical problems of the aircraft, it could be that checks by officers find damage that makes the aircraft not ready to fly and must be repaired immediately. Again, the aim is keeping everyone safe, the flight had to be delayed.
Furthermore, airport problems, there are several airports with limited number of runways. The plane had to queue to be able to take-off, and it is possible that the delay that occurred was also due to previous delays.
3. Flight Management Issues
An oversight of the management can also be a trigger the flight must be delayed. This problem is relatively small, and can be solved quickly without having to make you wait long.
4. Flight Crew Late
Being one of the pure mistakes on the part of the airline, the delay of the cabin crew became the next trigger. Ideally, cabin crew should arrive earlier than passengers, in order to prepare all flight needs.
However, this rarely happens as there are strict sanctions for late cabin crew by airlines.
5. Security Check
Well, this might be the most common causes. Prior depart, all passengers are required to pass through the inspection. If there is any passenger is suspicious or carrying dangerous goods, further checks will be carried out.
This is why each passenger is expected to check-in earlier before departure, to allow sufficient time for the inspection procedures set by the airline and airport.
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Flight Delay Compensation According to Standard Regulations
As delay is detrimental to many parties, the government applied strict regulations on the compensation of flight delays that occur. You can see this in the Regulation of the Minister of Transportation of the Republic of Indonesia Number 89 of 2015 concerning Delay Management in Scheduled Commercial Air Transport Enterprise in Indonesia.
Details on the classification of tardiness and the ideal compensation provided are as follows.
1. Category 1, between 30-60 Minutes
Category 1 delay is a delay that occurs between 30 minutes to 60 minutes from the given flight schedule. For this delay or delay, you are entitled to compensation in the form of soft drinks.
2. Category 2, between 61-120 Minutes
Delays within a period of 61 to 120 minutes will include under Category 2. For this category, you are entitled to compensation in the form of drinks and snacks or a type of snack for the inconvenience caused.
3. Category 3, between 121-180 Minutes
For delays during this time frame, you and other passengers are entitled to compensation in the form of drinks and heavy meals. Well, two to three hours is not a short time to wait.
4. Category 4, between 181-240 Minutes
If delays occur in this category, the airline must provide drinks complete with snacks and heavy meals for the passengers.
5. Category 5, more than 241 Minutes
In the last category, delays that occur are more than 240 minutes or four hours. Then the compensation that must be given is compensation of Rp300.,000, -. This compensation can be given in the form of cash, cashable vouchers, or transfers to passengers' accounts no later than 3x24 hours since flight delayed and cancelled.
In another scenario when the airline cancels a flight, it must compensate passengers in the form of offering two different alternatives. The first is a full refund of the ticket purchased, or a transfer to the next flight arranged by the airline.
So, related to this delay is not a joke. Because it causes losses to passengers and possibly subsequent flights, the airline must be responsible in accordance with the rules made by the government.
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Indeed, even if there is compensation for flight delays, the wasted time cannot be replaced. Losses will still occur, but will be smaller with this compensation. A perfectly planned trip has to deal with real situations, and there is nothing to do but prepare more thoroughly to prevent.
Based on above description and information on flight delay compensation, there will be unexpected risk events that could trigger losses. Because of this reason, why the trip needs the right insurance. Such as SmartTravel Domestic Insurance (product name registered by the OJK is AXA Travel Domestic Insurance) from AXA Insurance Indonesia. This insurance product as a guarantee of protection for personal accidents, medical expenses, and travel inconveniences (travel delays, baggage delays, personal liability, and others as stated in the policy) that you experience during your travel within the country. Explore more benefits of this insurance, and don't forget to prepare all things from unexpected event and not bothered your holiday time!
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Reference:
- https://www.idntimes.com/travel/tips/finley-shin/penyebab-umum-pesawat-delay-c1c2?page=all
- https://money.kompas.com/read/2022/06/20/210000826/pesawat-delay-ini-daftar-kompensasi-yang-bisa-didapat-penumpang?page=all
- https://kumparan.com/jendela-dunia/berapa-jam-biasanya-pesawat-delay-inilah-detail-aturan-dan-kompensasinya-20LNJb2WcIt/full
- https://voi.id/lifestyle/278293/pesawat-yang-anda-tumpangi-delay-jangan-panik-ini-daftar-konpensasinya#google_vignette
- https://w.Chinanarmas.co.It/Reed/Articel/Ini-hakmu-jiga-Mengelami-Maskabai-Til
- https://indonesiabaik.id/infografis/jangan-khawatir-ada-kompensasi-saat-delay-pesawat#:~:text=Apabila%20penumpang%20mengalami%20delay%20atau,dan%20makanan%20ringan%20(snack).
